For Vets | Vet in Swansea | Bay State Veterinary Emergency and Specialty Services

Your Patient, Our Hospital

The Emergency Service

If a pet is presented to the emergency service and requires immediate stabilization, the client is asked to sign a consent form for treatment. After initial stabilization is performed, the emergency doctor discusses the diagnostic and treatment options with the client, as well as the costs associated with treatment.

If the pet is assessed to be stable at initial triage, there may be a wait before the pet is seen. The policy at BSVESS is to see patients in order of arrival, unless a patient’s condition requires immediate attention. We make every effort to keep the client’s wait to a minimum. After an initial consultation, the client will be presented with diagnostic and treatment options and the costs of care will be discussed (see Payment Policy). We offer CareCredit and ScratchPay to clients who need it, but unfortunately we do not offer in-house payment plans and our funding for clients in need is very limited.

We accept cash, checks and credit card payments. We do not offer payment plans but do accept CareCredit and Scratchpay, which offer interest-free financing options. We are also linked to an account with Waggle - an online crowd-funding site which some clients may be eligible to pursue.

The Specialty Services

If your patient would benefit from seeing a specialist, and is not in need of immediate or same day attention, we strongly advise that they make an appointment. We encourage you to call so we can help determine how best to get your patient the appointment they need. If the patient cannot wait for an appointment, they can be seen through the emergency service, but we are often able to accommodate a patient’s needs and get them in with the appropriate specialist in a timely manner.

Collaboration

If you are referring a patient to BSVESS and have done some diagnostics at your clinic, please fax the medical record or send copies with the client, as well as any diagnostic test results and radiographs. Hard copy radiographs will be returned to you promptly.

If one of your patients is seen by the emergency or specialty services one of our specialists, you will receive a fax or email of the initial medical record entry, including history, physical exam findings, and initial treatment plan. If you would prefer that the patient be transferred back to your clinic for further care, please feel free to call and speak with the doctor on the case. We also encourage you to call at any time during the patient’s hospitalization if you are interested in being updated on the patient’s condition or would like to be involved in treatment decisions. Upon discharge of the patient, you will receive a fax or email of the complete medical record, including discharge instructions and follow-up recommendations.

At BSVESS, we are always working to improve our services. We appreciate any feedback that you can provide regarding experiences you or your clients have had with our emergency or specialty services.

Collaboration

If you are referring a patient to BSVESS service and have done some diagnostics at your clinic, please fax the medical record or send copies with the client, as well as any diagnostic test results and radiographs. Hard copy radiographs will be returned to you promptly.

If one of your patients is seen by the emergency or specialty services, you will receive a fax of the initial medical record entry, including history, physical exam findings, and initial treatment plan. If you would prefer that the patient be transferred to your clinic for further care, please feel free to call and speak with the doctor on the case. We also encourage you to call at any time during the patient’s hospitalization if you are interested in being updated on the patient’s condition or would like to be involved in treatment decisions. Upon discharge of the patient, you will receive a fax of the complete medical record, including discharge instructions and follow-up recommendations.

At BSVESS, we are always working to improve our services. We appreciate any feedback that you can provide regarding experiences you or your clients have had with our emergency or specialty services.

An Extension of You

BSVESS offers most of the internal medicine and surgical capabilities that are available at Ocean State Veterinary Specialists. Consultations with the internist or surgeons are available by appointment. Endoscopic evaluations and biopsies are performed at BSVESS, as are most soft tissue and orthopedic surgical procedures. Patients that require CT scan or MRI may be transferred to OSVS, but most patients can be managed in-house.

If you are interested in seeing the facility at BSVESS or learning more about the services we provide please contact, Email Kira Valentine, our hospital manager, KValentine@bsvess.com.

Call Now

An Extension of You

BSVESS offers most of the internal medicine and surgical capabilities that are available at Ocean State Veterinary Specialists. Consultations with the internist or surgeons are available by appointment. Endoscopic evaluations and biopsies are performed at BSVESS, as are most soft tissue and orthopedic surgical procedures. Patients that require CT scan or MRI may be transferred to OSVS, but most patients can be managed in-house.

If you are interested in seeing the facility at BSVESS or learning more about the services we provide, we welcome you to come take a tour. We are also happy to provide in-house CE for your staff. Email Kurt Oster, our hospital manager, koster@bsves.com.

Call Now