COVID-19 BSVESS UPDATE

The health and wellbeing of our clients, patients and staff are a top priority at BSVESS. That is why we are now offering “Hands-Free” ER Visits and Appointments to all our clients during this difficult time.

Clients are no longer to enter BSVESS and visitation has been suspended for hospitalized patients.

Here are a few things to expect during your visit:

If your pet is being seen through our ER service –

  • Please call ahead so we can be ready for your arrival. Once you arrive, park in one of the numbered parking spaces and call 508-379-1233. A team member will meet you at your car to collect your pet for the examination by the doctor.
  • A doctor will call you to discuss treatment options for your pet. All communication and transactions will be done over the phone.
  • Because multiple team members will be contacting you throughout your visit, it is important that you stay in your car until you have spoken with a veterinarian. Please do not leave the property to run errands while your pet is being examined.
  • Once the examination and treatments are complete, you may pay over the phone by credit/debit card/CareCredit or Scratchpay.
  • A team member will return your pet to your car along with any necessary medications.
  • All documents, including invoices, will be emailed to you.

If your pet is being seen through our Specialty service –

  • Upon arrival, please park in one of the numbered parking spaces and call 508-379-1233. A BSVESS team member will collect your pet for the appointment.
  • All communications and transactions will be done over the phone. Please be ready for the doctor’s call within 30 minutes of your scheduled appointment time.
  • Because multiple team members will be contacting you throughout your visit, it is important that you stay in your car until you have spoken with a veterinarian. Please do not leave the property to run errands while your pet is being examined.
  • Once the examination and treatments are complete, you may pay over the phone by credit/debit card/CareCredit or Scratchpay.
    A team member will return your pet to you in your car, along with any medications.

For the latest information about COVID-19 visit the CDCAmerican Veterinary Medical Association (AVMA), and the State of MA.